Refund Policy
At Upgrat, we are committed to delivering high-quality educational content. However, we understand that there may be instances where a refund is necessary. Please review our refund policy below:
1. Eligibility for Refunds
- Courses: Refunds are available for course purchases within 14 days of the original purchase date, provided that less than 20% of the course content has been accessed.
- Subscriptions: For subscription-based services, refunds can be requested within 7 days of the initial payment, with no more than 10% of the content accessed.
- Promotional Offers: Courses purchased at a discounted rate or as part of a bundle are not eligible for refunds unless stated otherwise.
2. How to Request a Refund
- To request a refund, please contact our support team at support@upgrat.com with your purchase details and the reason for the refund.
- Refund requests will be processed within 5-7 business days. Once approved, the refund will be credited back to your original payment method.
3. Non-Refundable Items
- Certificates of completion, once issued, are non-refundable.
- Customized content, such as one-on-one coaching sessions or personalized consultations, is non-refundable.
4. Exceptional Cases
- In cases of technical issues or errors on our part, we may offer a refund or course credit at our discretion.
5. Changes to the Refund Policy
- Upgrat reserves the right to amend this refund policy at any time. Any changes will be communicated via our website or email.
If you have any questions or need further assistance, please don’t hesitate to contact us.
